lxgrup Privacy Policy

This page describes what we collect when you use lxgrup and how we keep that data protected. We collect personal information to verify your identity, process your payments, settle your wagers, and deliver our service. Our commitment is to store your data securely, limit its use to stated purposes, and never sell it to third parties without your explicit consent.

Our lxgrup platform operates across multiple jurisdictions with differing data protection laws. Where applicable, we comply with regional privacy standards (such as Indonesian data protection frameworks). If you have specific privacy concerns related to your location, contact our support team and we will clarify our obligations.

This policy applies to all lxgrup account holders across our live-dealer tables, sportsbook (Liga 1, Piala AFF, Premier League, esports), and slot offerings. It also covers data we collect via our website, mobile app, and customer support channels.

What data we collect on lxgrup

We collect data in three categories: identity information, transaction information, and behavioral information.

Identity information: When you register a lxgrup account, we require your full name, date of birth, email address, and phone number. During Know Your Customer (KYC) verification, we ask for a government-issued ID (national card, passport, or driver's licence) and proof of address (utility bill, bank statement, or lease agreement). We scan these documents, extract the relevant fields (name, address, ID number), and store them encrypted in our database.

Transaction information: Every deposit, wager, payout, and withdrawal on lxgrup is logged. We record the amount, timestamp, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and settlement status. For sportsbook wagers, we log the match or event, the odds, and the outcome. For live-dealer tables, we record table limits, session duration, and results. For slot games, we log spins, outcomes, and payout amounts.

Behavioral information: We collect your IP address, device type, browser, and operating system. We log your login times, game preferences (which tables or events you access most frequently), and support interactions. We use cookies and similar tracking technologies to recognize your device on return visits and to measure site performance.

We do not collect your financial institution passwords

When you deposit via bank transfer or e-wallet, your lxgrup account never sees your banking credentials. Payment processing is handled by third-party processors who are contractually bound to secure your financial data.

How we use your data

We use your lxgrup data for six primary purposes: account management, compliance, fraud prevention, service improvement, communication, and legal obligations.

Account management: We use your identity and transaction data to maintain your account, process deposits and withdrawals, settle wagers, and generate your account ledger. You can access your full transaction history anytime via your lxgrup dashboard.

Compliance: We verify your identity against sanctions lists, money-laundering databases, and regional restrictions to ensure you are not prohibited from using lxgrup. We also verify your jurisdiction; if you log in from an unsupported region (such as a country where online gaming is banned), your account access is restricted. This verification happens at signup and at each login.

Fraud prevention: We analyze transaction patterns to detect unauthorized access, duplicate accounts, and payment anomalies. If we identify suspicious activity, we may freeze your account pending verification or request additional documentation.

Service improvement: We analyze aggregate behavioral data to identify which games are popular, where players encounter issues, and how we can improve our platform. This analysis is conducted on anonymized data—we never link it back to individual account holders.

Communication: We use your email and phone number to send account notifications (login alerts, withdrawal confirmations, KYC status updates), promotional offers (which you can opt out of anytime), and support responses. During major events (Idul Fitri, Idul Adha, Imlek, Nyepi), we may send holiday notifications regarding schedule changes for our sportsbook and live tables.

Legal obligations: We retain your data to comply with applicable law, respond to legal requests, and defend our rights if disputes arise.

Encryption: We encrypt your identity documents and financial data using AES-256 encryption at rest and TLS in transit.
Access control: Only authorized lxgrup staff can access your personal data. All access is logged and audited.
Data retention: We retain your account data for the duration of your account plus seven years post-closure for legal and tax compliance.
Third-party processors: Payment processors, email providers, and support platforms may access limited data. All are contractually bound by confidentiality clauses.

Our lxgrup data protection commitments

We commit to protecting your data against unauthorized access, loss, or misuse. Our lxgrup servers are physically located in secure data centers with redundant backups. Access to our systems requires multi-factor authentication. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

We do not sell your personal data to third parties for marketing purposes. We may share data with payment processors, tax authorities, law enforcement (if legally required), and other service providers strictly on a need-to-know basis. All third parties are contractually bound to maintain confidentiality and use data only for specified purposes.

You have the right to access, correct, and delete your personal data. You can update your account details (name, email, phone, address) directly in your lxgrup account settings. To request deletion of your account, contact our support team. We will delete your personal data within 30 days of your request, except where we are legally required to retain it (for example, for tax purposes or anti-money-laundering compliance).

Cookies and tracking on lxgrup

Our lxgrup website and app use cookies to remember your preferences, keep you logged in, and measure site performance. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for up to 12 months).

We also use third-party analytics tools (such as Google Analytics) to understand traffic patterns and user behavior. These tools may place cookies on your device. You can opt out of analytics tracking via your browser settings or by using a cookie-blocking extension.

We do not use cookies to track you across other websites. Our tracking is limited to lxgrup.id and our mobile app.

Your jurisdiction and our data practices

Our lxgrup servers may be located outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed in another country. By creating a lxgrup account, you consent to your data being transferred, stored, and processed outside your home country where necessary to deliver our service.

If your jurisdiction has specific data protection laws (for example, the Indonesian Personal Data Protection Law), we comply with those standards to the extent applicable. If you have concerns about cross-border data transfer, contact our support team and we will clarify our practices.

Contact us about privacy

If you have questions about how we handle your data on lxgrup, wish to request access to your personal information, or want to file a privacy complaint, contact our support team via live chat or email. We respond to privacy requests within 14 days.

This privacy policy may be updated periodically. We will notify you of material changes via email or an in-app notification. Your continued use of lxgrup after such changes constitutes your acceptance of the updated policy.

Our lxgrup commitment is simple: we collect only the data we need, use it only for stated purposes, and protect it with industry-standard security practices. Your account security and data privacy are fundamental to how we operate.